Privacy Policy Reservatie.eu

Last updated: 4 februari 2025

Your privacy is important to us

Reliance BVBA (hereinafter "Reservatie.eu", "we" or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, share and protect your data in accordance with the General Data Protection Regulation (GDPR) and Belgian privacy law.

1. Collected Data

We collect the following categories of personal data to provide and improve our reservation services:

Contact Information
  • First and last name
  • Email address
  • Phone number
  • Address details (for restaurants)
Reservation Details
  • Date and time of reservation
  • Number of guests
  • Special requests and notes
  • Dietary preferences
Payment Information
  • Deposit payments (if applicable)
  • VAT number (for restaurants)
  • Invoice details
Technical Data
  • IP address
  • Browser information
  • Device data
  • Usage statistics (anonymized)

2. Use of Data

We use your personal data for the following purposes:

Creating, confirming, modifying and canceling reservations. Sending confirmation emails and reminders.

Personalizing your experience, saving preferences, and recommendations based on previous reservations.

Detecting and preventing fraud, abuse and security incidents. Ensuring platform integrity.

Analyzing anonymized user behavior to improve our services and develop new features.

Complying with legal obligations, accounting requirements and tax legislation.

3. Data Sharing

We share your personal data only in the following cases:

With whom Purpose Legal basis
Restaurants To manage and confirm your reservation Contract performance
Payment providers For payment processing (deposits) Contract performance
Hosting providers For hosting our infrastructure Legitimate interest
Email services For sending notifications Contract performance
Authorities When legally required Legal obligation
International transfer: Some of our service providers may be located outside the EU. In that case, we ensure appropriate safeguards such as standard contractual clauses or Privacy Shield certification.

4. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, misuse or disclosure:

SSL/TLS Encryption

All communication is encrypted

Access Control

Strict authentication and authorization

Regular backups

Protection against data loss

Security audits

Regular security testing

5. Your Rights (GDPR)

Under GDPR, you have the following rights regarding your personal data:

Right of access

You can request access to your personal data that we store.

Right to rectification

You can request correction of incorrect or incomplete data.

Right to erasure ('right to be forgotten')

You can request deletion of your data under certain circumstances.

Right to object

You can object to the processing of your data for direct marketing.

Right to data portability

You can receive your data in a structured, commonly used and machine-readable format.

Right to restriction of processing

You can have the processing of your data restricted in certain situations.

How to exercise your rights?
Send an email to privacy@reservatie.eu with your request. We respond within 1 month in accordance with GDPR.

6. Retention Period

We retain your personal data only as long as necessary for the purposes for which they were collected, unless a longer retention period is legally required:

Data type Retention period Reason
Active reservations Up to 6 months after reservation date Customer service and dispute resolution
Historical reservations Up to 5 years Analysis and service improvement
Invoicing and accounting 7 years Legal obligation (accounting law)
Marketing communication Until consent withdrawal Based on consent

7. Cookies and Tracking

We use cookies and similar technologies to improve your experience and analyze platform usage. For more details, please refer to our comprehensive Cookie Policy.

8. Changes to Privacy Policy

We may update this privacy policy to account for changes in our services and legal requirements. For substantial changes, we will send you a notification by email. We advise you to regularly check this page to stay informed of our privacy policy.

9. Contact and Complaints

Privacy contact

For questions, requests or concerns regarding your personal data or this privacy policy:

Email: info@reservatie.eu

Response time: Within 1 month

File a complaint

If you are not satisfied with how we handle your complaint, you can file a complaint with:

Data Protection Authority
www.gegevensbeschermingsautoriteit.be

By using the Platform, you confirm that you have read and understood this Privacy Policy.

See also our Terms and Conditions