Terms and Conditions Reservatie.eu

Last updated: 4 februari 2025

1. Background and Validity

The website and application accessible via www.reservatie.eu (hereinafter "Platform") is owned by M&E Care & IT VOF (hereinafter "Reservatie.eu" or "we"). For more information about Reliance, users are invited to consult the legal notices on the Platform.

By visiting or using the Platform, the user acknowledges having read these Terms and Conditions (hereinafter "T&C") and agrees to be bound by them.

The Platform offers:
  • Guests: make online reservations at affiliated restaurants
  • Restaurants: organize reservations, tables, services and customer management

2. Definitions

Guest
Any natural person using the Platform to make a reservation or consult information.
Restaurant
Any professional user (legal person) who subscribes to use the reservation system for their hospitality business.
Widget
The reservation form that can be integrated on the restaurant's website.
Dashboard
The management environment for restaurants to manage reservations, tables, services and settings.
Subscription
The contractual relationship between Reservatie.eu and a restaurant, defined by specific General Terms of Sale.

3. Scope of Application

These T&C apply to:

  • The use of the website www.reservatie.eu
  • Making reservations via the Platform (widget)
  • Consulting information about restaurants
  • The use of the reservation widget on external websites
For restaurants using the Platform as a service and subscribing to a paid plan, additional General Terms of Sale apply governing the commercial relationship (prices, payments, contract duration, etc.).

4. Access to the Platform

4.1 Guests

Access to the Platform for guests is free. All costs related to internet access, hardware and software are the responsibility of the guest. To make reservations, guests must provide personal data (name, email address, telephone number). This data is processed in accordance with our Privacy Policy.

4.2 Restaurants

Restaurants gain access to the Dashboard after subscribing to a paid subscription. The conditions are regulated in the General Terms of Sale and specific subscription conditions (Vital, Versatile, Unlimited).

5. Use of the Platform

5.1 Permitted Use

Guests may:
  • Consult restaurant availability
  • Make online reservations
  • Manage reservations (modify, cancel)
Restaurants may:
  • Manage reservations
  • Table and service management (shifts, time slots)
  • Customer management and communication
  • Integrate reservation widget on own website

5.2 Prohibited Use

The following is expressly prohibited:
  • Copying, modifying, distributing or exploiting the Platform or its content
  • Using automated systems (bots, scrapers, crawlers) to extract data
  • Disrupting, hindering or interrupting normal operation
  • Introducing viruses, malware or other harmful code
  • Making fake reservations or reservations with false data
  • Abuse of the reservation system (spam, excessive reservations)

6. Reservaties

6.1 Formation

A reservation is formed when:

  1. The guest has completed the reservation form completely and correctly
  2. The reservation is confirmed by the system (automatically or by the restaurant)
  3. The guest has received a confirmation email

6.2 Cancellation and Modification

Guests can cancel or modify their reservation free of charge via the link in the confirmation email, in accordance with the cancellation policy of the restaurant in question.

6.3 No-show policy

Restaurants may maintain a no-show policy. Guests who repeatedly fail to show without cancellation may be blocked.

6.4 Deposit

Some restaurants may request a deposit or payment guarantee when booking. This is clearly communicated during the reservation process. Reservatie.eu is not a party to these financial transactions.

7. Availability and Performance

99.5%

Uptime Target

(annually)

Maintenance

Planned with advance notice

Updates

Continuous improvement

Note: The 99.5% uptime is a target, not a guarantee. Actual availability depends on external parties (hosting providers, ISPs, CDNs) and circumstances beyond our control. Reservatie.eu strives for maximum availability on a best effort basis, but cannot provide guarantees. Reservatie.eu is not liable for downtime caused by third parties or force majeure.

Reservatie.eu may temporarily make the Platform wholly or partially inaccessible for maintenance, security, optimization and functionality adjustments. Substantial changes affecting existing functionality are communicated in advance to restaurants.

8. Intellectual Property

The Platform as a whole, including but not limited to software, code, algorithms, databases, graphical interface, design, logos, corporate identity, branding and documentation is owned by Reservatie.eu and protected by intellectual property law. All rights reserved.

"Reservatie.eu", the logo and other distinctive signs are registered trademarks of M&E Care & IT VOF. Use without express permission is prohibited.

9. Data Processing and Privacy

Reservatie.eu processes personal data of guests and restaurants in accordance with GDPR and Belgian privacy law. For details, we refer to our comprehensive Privacy Policy.

Data Data Controller
Guest data (reservations) Restaurant (Reservatie.eu is processor)
Restaurant account data Reservatie.eu

10. Security

Reservatie.eu implements appropriate technical and organizational measures to prevent unauthorized access, ensure data integrity and protect confidentiality.

SSL/TLS

Firewalls

Access Control

Back-ups

11. Liability

Limitation of Liability - Important

Reservatie.eu functions solely as a technical platform and intermediary between restaurants and guests. Reservatie.eu is not a party to the agreement between restaurant and guest and bears no responsibility whatsoever for the execution of reservations, quality of service in restaurants, or any other aspects of the hospitality service.

11.1 Role as Intermediary

The Platform only facilitates communication and data exchange between restaurants and guests. Reservatie.eu:

  • Does not confirm, guarantee or verify reservations
  • Does not control restaurant availability
  • Has no control over service quality
  • Provides no warranties regarding restaurants or guests
  • Does not participate in the contractual relationship between restaurant and guest

11.2 Exclusion of Liability

Reservatie.eu is in no event liable for any damage of any kind arising from or related to the use of the Platform, unless there is intent or gross negligence by Reservatie.eu itself (not by its auxiliaries), and to the extent legally permitted.

Reservatie.eu is NOT liable for:
  • Reservation-related: Unfulfilled reservations, cancellations, no-shows, double bookings, overbooking, capacity issues
  • Restaurant-related: Quality of food and beverages, service, hygiene, food safety, fraud, scams, discrimination, refusal of access
  • Guest-related: Guest behavior, false information, system abuse, non-payment, third-party claims
  • Technical: Technical failures, bugs, data loss, downtime, unavailability, hackers, cyber attacks, viruses
  • Financial: Loss of revenue, loss of profit, missed opportunities, reputational damage, loss of customers, goodwill
  • Indirect: All indirect damage, consequential damage, intangible damage, moral damage
  • External: Actions of third parties, external service providers, force majeure, natural disasters, pandemics, war, government measures, strikes
  • Data: Incorrect, incomplete or outdated data, data breach by third parties, loss of data by user

11.3 Maximum Liability (if applicable)

Only in the extremely rare case that Reservatie.eu is held liable for damage caused by proven intent or gross negligence by Reservatie.eu itself, liability is limited to:

  • For restaurants (B2B): Maximum the amount of one (1) month subscription, or €100, at Reservatie.eu's discretion, whichever is lower
  • For guests (B2C): Maximum €50, to the extent legally permitted

11.4 Indemnification

Users (both restaurants and guests) indemnify and hold harmless Reservatie.eu fully for:

  • All claims, demands and damages arising from their use of the Platform
  • Breach of these terms or applicable laws and regulations
  • Violation of third party rights
  • Claims from other users or third parties
  • Disputes between restaurants and guests

11.5 'As-is' and 'as available'

The Platform is provided "as is" and "as available", without any warranty or guarantee of any kind, express or implied. Reservatie.eu provides no warranties regarding:

  • Fitness for a particular purpose
  • Uninterrupted or error-free operation
  • Accuracy, reliability or completeness of information
  • Absence of viruses or other harmful components
Note: These liability limitations apply to the fullest extent permitted by law. For consumers, mandatory legal protections remain applicable to the extent they cannot be excluded.

12. Applicable Law and Dispute Resolution

Applicable law

These T&C are governed by Belgian law, regardless of the location from which the Platform is used.

For consumers (guests)

Disputes may be submitted to the court of the consumer's residence or to the courts of Mechelen, Belgium.

For professional users (restaurants)

All disputes are submitted to the courts of Mechelen, Belgium, unless mandatory legal provisions provide otherwise.

13. Final Provisions

13.1 Amendments to T&C

Reservatie.eu reserves the right to modify these T&C. Users will be notified via email, notification on the Platform and update of the "Last updated" date. Substantial changes are announced 30 days in advance.

13.2 Invalidity

If any provision of these T&C is declared null, invalid or unenforceable, the remaining provisions remain in full force. The invalid provision will be replaced by a valid provision that most closely matches the original intention.

13.3 Language Versions

These T&C are available in Dutch and English. In case of contradictions between translations, the Dutch version prevails.

Contact

M&E Care & IT VOF (Reservatie.eu)

Kwakkelenberg 18
2570 Duffel, België

BTW: BE101.487.7247

Customer Service

info@reservatie.eu

By using the Platform, you confirm that you have read, understood and accepted these Terms and Conditions.